The system covers all relevant functions and operational activities, to ensure that the services and products provided comply with contractual obligations, and also to maintain our accreditation with, and compliance to ISO 9001:2008
This manual defines the strategies and mechanisms to be utilised to ensure compliance with the ISO 9001:2008 Standard. It contains documented statements defining the policies, objectives and measures of success of the management system. The manual is supported by a series of procedures that define the actual methods of operation, the responsibilities of the company (collectively and as individuals),and detailed information as to how to assess, record and demonstrate the achievement of objectives.
The procedures necessary to ensure effective planning, operation and control of all our Quality processes are subgrouped into four categories:
|Management Responsibility||Resource Management|
|Process / Service Realisation||Monitoring, Analysis and Improvement|
The Management Team are responsible for ensuring that adequate resources and information are available to support the processing and monitoring operations as required.
The Managing Director is committed to continually improving the operation of the management system. It is recognised that only through continual improvement may the efficiency of the company as a whole be increased, thus leading to greater levels of customer satisfaction.
The "Plan, Do, Check, Act" circle is fundamental to our quality processes.
Data to support, develop and enhance our management system is collected from various sources, including but not restricted to:
We actively encourage all our customers to provide feedback and participate in our surveys.
We also continually liaise with stakeholder groups, professional bodies and charities to broaden our outlook on the quality and scope of our product and service provision.
If you would be interested in participating in any of the above, please do not hesitate to contact us.
The management team recognise that continued success and growth of the company can only be sustained by continually improving the way customer's expectations and needs are translated into excellent levels of service.
The following objectives are considered key to achieving company goals:
The Management Team believe that these goals will be achieved by ensuring that staff is made aware of the need to improve the following areas:-
Communications (internal / external);
The Management Team believe that the implementation of the management system, together with the achievement of goals and objectives to implement improvements will demonstrate our commitment to providing excellent services to customers and will improve the above four areas of influence.
The objective of this policy statement is to ensure customer needs and expectations being continually met and where practical exceeded. This policy shall be continually reviewed for suitability at management review meetings and is fully endorsed by the management team who are responsible for ensuring it is known and understood throughout the organisation.
Signed: A. Speirs Managing Director