Clinical Service Lead

Reporting To: Clinical Manager

Contract Type: Permanent

Closing Date: Friday, January 31, 2020

 

JOB PURPOSE

To provide clinical guidance and accountability for the delivery of safe, efficient and reliable home oxygen service and to provide day to day support for the clinical elements of the service for South East Coast and South Central regions and other regions if required.


KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Please refer to the Person Specification.


PRIMARY DUTIES & AREAS OF RESPONSIBILITY

i) To engage, develop and maintain partnerships with all key stakeholders within the regions to identify the locations requirements for communication effective with patients and stakeholders.
ii) To drive internal/external training modules.
iii) To promote clinical governance internally by providing staff training sessions.
iv) To support relationships and effective communication with key stakeholders.
v) To promote Dolby Vivisol’s services and products. Providing interal and external product training.
vi) To update the CRM as directed by National Clinical Manager.
vii) Implementing and ensuring the quality assurance of the key processes that support the services as a whole including;

 The supply of oxygen
 The selection and introduction of new equipment
 Integration and liaison with the local health economy
 Prioritisation and handling of Home Oxygen Order Forms (HOOF)
 Integrated governance including clinical governance
 Continuous improvement of the reliability of the key processes
 Pursuit of the highest quality outcomes of care
 Patient focus for the delivery of the services
 Promotion of a culture of organisational learning
 Elimination of wasteful activity

viii) Develop an in-depth understanding of the political and clinical environments influencing the respiratory market place.
ix) To promote Dolby Vivisol’s services through product evaluation.

COMMUNICATION & WORKING RELATIONSHIPS

Managing Director
Sales and marketing Director
National Clinical Service Lead
Marketing department
Contact Centre department
Contract Manager
Clinical teams
Caldicott Guardian & SIRO
Field Technicians
IM&T Manager
IT department
Customers/Patients
Local health authorities


SPECIAL WORKING CONDITIONS

The postholder may be required to work additional hours which may include overnight stays away from home and working at the weekends.

 

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

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Registered in Scotland
No. 063902

Gatwick Office Address:

Dolby Vivisol
Southpoint, Old Brighton Road,
Lowfield Heath,
Gatwick, West Sussex,
RH11 0PR

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To find out more about The Vivisol Group and The SOL Group click on the links here: The VIVISOL Group The SOL Group The VIVISOL Group us | The SOL Group

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