Customer Service Co-Ordinator

Reporting To: Customer Service Team Leader

Contract Type: Fix Term to Permanent

Closing Date: Friday, February 7, 2020

JOB PURPOSE

To be responsible for an essential service to patients, relatives and healthcare professionals. To be the first point of contact for receiving and dealing with a variety of calls ranging from enquiries from the public, patient/carer requests, notifications of death, prescription requests, servicing of equipment and faults/breakdowns.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Please refer to the Person Specification.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

i) To deal with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
ii) To take replenishment orders from patients and attempt to solve any equipment related issues over the telephone
iii) To ensure that all enquiries are completed according to departmental procedures and within set quality standards
iv) To liaise closely with other departments by e-mail and telephone, giving accurate information at all times
v) To work to organisational and departmental targets as specified
vi) To work with the Senior Customer Service Coordinator on process improvements and projects
vii) To provide support to other areas of the Customer Service department when required

DEVELOPMENT

i) It is expected that all Customer Service Co-Ordinators will be multi-skilled across all aspects of the contact centre within 12 months of employment
ii) The post holder will remain as a Customer Service Co-Ordinator until such time that a vacancy arises in another team, however they are expected to spend 3 months in each team (Planning, Service booking and HOOF) after an initial 3 month period in front office, to consolidate their ability to be multi-functional
iii) The post holder will be provided with the appropriate training, coaching and support in each they understand the task in hand

COMMUNICATION & WORKING RELATIONSHIPS

Patients, their relatives and carers
Clinicians and other Health Care Professionals Planning department
Clinical department

SPECIAL WORKING CONDITIONS

The postholder will be required to travel to external meetings on occasion

APPLY NOW

Email your CV to HR: Michelle.Weller-Hawker@dolbyvivisol.com

 

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

View on Map

Registered in Scotland
No. 063902

Gatwick Office Address:

Dolby Vivisol
Southpoint, Old Brighton Road,
Lowfield Heath,
Gatwick, West Sussex,
RH11 0PR

View on Map

Follow Us


Useful links

News sign-up

By subscribing you will always be update with the latest news from us.

© Copyright 2020 Dolby Vivisol. All Rights Reserved.

To find out more about The Vivisol Group and The SOL Group click on the links here: The VIVISOL Group The SOL Group The VIVISOL Group us | The SOL Group

Our website uses cookies

Find out more about how these are used in our privacy policy.