Customer Service Coordinator

Reporting To: Customer Service Team Leader

Contract Type: Fixed Term Contract 6 months - 37.5 hrs per week, Sun-Thurs - 8:30am-4:30pm

Closing Date: Monday, January 31, 2022

JOB PURPOSE

To be responsible for an essential service to patients, relatives and healthcare professionals. To be the first point of contact for receiving and dealing with a variety of calls ranging from enquiries from the public, patient/carer requests, notifications of death, prescription requests, servicing of equipment and faults/breakdowns.

 

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

i) To deal with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales

ii) To take replenishment orders from patients and attempt to solve any equipment-related issues over the telephone

iii) To ensure that all enquiries are completed according to departmental procedures and within set quality standards

iv) To liaise closely with other departments by e-mail and telephone, giving accurate information at all times

v) To work to organisational and departmental targets as specified

vi) To work with the Senior Customer Service Coordinator on process improvements and projects

vii) To provide support to other areas of the Customer Service department when required

 

SPECIAL WORKING CONDITIONS

The post holder will be required to travel to external meetings on occasion

 

Please, contact recruitment@dolbyvivisol.com for further information on this role. 

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

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Registered in Scotland
No. 063902

Telephone:

Home oxygen enquiries: 0800 833 531

Respiratory support: 0800 121 4012

Gatwick Office Address:

Dolby Vivisol
Southpoint, Old Brighton Road,
Lowfield Heath,
Gatwick, West Sussex,
RH11 0PR

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Telephone:

Home oxygen enquiries:
0800 917 9840

Respiratory support: 0800 121 4012

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