Customer Service Planner

Reporting To: Customer Service Planner

Contract Type: Permanent

Closing Date: Friday, May 8, 2020

JOB PURPOSE

To be responsible for the day to day planning of field activity, making appointments with patients and working with the field and operations team to ensure planned activities are achieved.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Please refer to the Person Specification.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

i) To schedule all installations, uplifts, breakdowns and deliveries in line with contract requirements and objectives
ii) To book all service calls in line with contract requirements, and objectives utilising support staff to ensure resources are fully booked
iii) To ensure that all enquiries are completed according to departmental procedures and within set quality standards
iv) To liaise closely with other departments by best means possible, giving accurate information at all times
v) To work to organisational and departmental targets as specified
vi) To work with the Senior Customer Service Coordinator on process improvements and projects
vii) To provide support to other areas of the Customer Service department when required

COMMUNICATION & WORKING RELATIONSHIPS

Patients, their relatives and carers Clinical and Contractor department.

DEVELOPMENT

i) It is expected that all Customer Service Planners will be multi-skilled across all aspects of the contact centre prior to applying for this role.
ii) The post holder will be provided with the appropriate training, coaching and support in each role to ensure they understand the task in hand.The post holder will be provided with the appropriate training, coaching and support in each role to ensure they understand the task in hand.

SPECIAL WORKING CONDITIONS

The postholder will be required to travel to external meetings on occasion.

Monday to Friday 08:00 - 16:00

 

APPLY NOW

Email your CV to HR:  Michelle.Weller-Hawker@dolbyvivisol.com 

 

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

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Registered in Scotland
No. 063902

Gatwick Office Address:

Dolby Vivisol
Southpoint, Old Brighton Road,
Lowfield Heath,
Gatwick, West Sussex,
RH11 0PR

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