Reporting To: Regional Services Manager
Contract Type: Permanent - Monday to Friday
Closing Date: Friday, October 2, 2020
To provide leadership, support and training for a team of Oxygen Therapy Engineers. To manage a regional depot ensuring that contracted service & quality KPI requirements are met with in adherence to company policies and procedures.
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
i) To provide leadership to a Field Team ensuring that they comply with: contractual and regulatory requirements, quality management systems, HR and operational policies
ii) To manage regional depots to ensure day to day operational requirements are met
iii) To provide training to new and existing team members
iv) To conduct regular staff audits and appraisals to ensure quality of service is maintained and highlight any areas for improvement
v) To educate patients, carers and support staff through training regarded to the risks relating to equipment, equipment use and safety, cleaning and maintenance of equipment
vi) To providing technical support to DV, clinical and NHS staff
vii) To liaising with logistics team to resolve any stock related issues
viii) To providing support to the other Depot Managers and to cover for holidays or sickness
ix) To ensure all field staff are trained and provided with appropriate communications for new products or contractual changes x) To liaise with Fleet Administrator and assist field team as necessary to resolve vehicle issues
xi) To assist in carrying out field activities where required including: installations, uplifts, breakdowns, and servicing of all modalities of home oxygen equipment
xii) To prepare reporting as required for senior management
SPECIAL WORKING CONDITIONS
The post holder will be required to provide support to on-call staff which is provided on a rotational basis with other Depot Managers.
Travel and stay overnight on occasion to attend meetings, training course, etc.
To undertake regular additional training to ensure that they can operate any equipment (i.e. forklifts, etc.) which will be required to operate within each depot location.
Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
Registered in Scotland
Southpoint, Old Brighton Road,
Gatwick, West Sussex,
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