Home Care Technician

Reporting To: Depot Manager & Regional Services Manager

Contract Type: Permanent - 40 hrs per week - Mon-Fri, 8:30am-5pm (plus on-call duties)

Closing Date: Friday, March 12, 2021

JOB PURPOSE

To be responsible for deliveries, installations, removals, risk assessments and servicing of oxygen products for NHS patients, with care and consideration, keeping in mind the patients’ needs at all times.

ORGANISATIONAL POSITION

  • The role is based at a depot and will report into the Depot Manager
  • This position is a permanent role
  • The post is grouped under Field Operations

DUTIES AND RESPONSIBILITIES

1. Key Relationships
Reporting to the local Depot Manager
Communicate daily in a professional manner with patients, carers, HCP’s, planning department and the call centre


2. Time Commitment
Normal working hours: Monday to Friday (8:30am to 5:00pm). Half an hour lunch, unpaid
Must have a flexible attitude towards working hours as occasional overtime and weekend work will be required

You will be expected to take part in the out-of-hours on-call rota in accordance with the requirements of the local depot manager. 
Must be available to carry out the on call duties at any time over a 7 day a week period as and when required

3. Key Responsibilities

  • Install, deliver, remove and service oxygen products for Dolby Vivisol on behalf of the NHS
  • Ensure that all associated consumables are delivered in accordance with the patients HOOF
  • Work with local depot manager and field service managers to achieve delivery of service
  • Co-operation with the planning department
  • Ensure compliance with contractual KPI's
  • Ensuring that patients receive a quality service at all times
  • Follow all safe working procedures and operating instructions
  • Follow all statutory compliance and governance procedures
  • Accurate data entry on to a mobile PDA device

4. Training

  • Relevant experience in a medical oxygen working environment would be an advantage
  • Additional training will be provided as necessary for the role

5. Knowledge

  •  Oxygen equipment, materials and operating practices of home care oxygen
  • Principles, methods, procedures, tools and equipment used in the installation, maintenance and repair of home oxygen supply
  • Occupational hazards connected within home oxygen and necessary safety precautions

6. Competencies

  • Planning and decision making
  • Effective communication skills
  • Team player
  • Trustworthy, reliable and ethical
  • Good organisational skills
  • Problem solving abilities
  • Basic DIY skills
  • Basic computer skills


7. Education, qualifications and expertise required

  • Relevant experience in a medical oxygen environment
  • Clean current valid driver’s licence
  • Will require an enhanced DBS

All staff are required to comply with company policy as detailed in the T&C’s and other policy documents. Staff should be aware of, and operate in accordance with, any confidentiality information security of acceptable use requirements that may, from time to time, be notified. Please refer to the policy section of the intranet site.


The above provides a core job description; however the post holder may be required from time to time to undertake such other duties as management may reasonably require.

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

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Registered in Scotland
No. 063902

Gatwick Office Address:

Dolby Vivisol
Southpoint, Old Brighton Road,
Lowfield Heath,
Gatwick, West Sussex,
RH11 0PR

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