HOOF Coordinator - Gatwick x2 positions

Reporting To: Customer Service Team Leader

Contract Type: Permanent - Monday to Friday 10am to 6pm

Closing Date: Friday, July 31, 2020


To be responsible for an essential service to patients, relatives and healthcare professionals. To process oxygen installations and changes of oxygen prescriptions and to interrogate data to ensure the business aligns with contractual requirements.


Monday to Friday - 10am to 6pm


i) To respond in a timely manner to patient prescriptions including prescription confirmation/rejection and product availability

ii) To process prescription and liaise closely with prescribes and to respond to their needs

iii) To ensure accurate information is entered into the required system

iv) To work closely with internal stakeholders and keep them updated of any issues v) To provide stock requirements as needed

vi) To manage the prescribes line and deal with any queries in a timely manner

vii) To work closely with the Clinical team as and when required

viii) To deal with all enquiries from prescribes in an empathetic and effective manner within company/contract agreed timescales

ix) To ensure that all enquiries are completed according to departmental procedures and within set quality standards

x) To liaise closely with other departments by best means possible, giving accurate information at all times

xi) To work to organisational and departmental targets as specified xii) To work with the Senior Customer Service Coordinator on process improvements and projects xiii) To provide support to other areas of the Customer Service department when required


i) It is expected that all HOOF Co-Ordinators will be multi-skilled across all aspects of the contact centre prior to applying for this role

ii) The post holder will be provided with the appropriate training, coaching and support in each role to ensure they understand the task in hand


The post holder will be required to travel to external meetings on occasion

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,

View on Map

Registered in Scotland
No. 063902

Gatwick Office Address:

Dolby Vivisol
Southpoint, Old Brighton Road,
Lowfield Heath,
Gatwick, West Sussex,
RH11 0PR

View on Map

Follow Us

Useful links

News sign-up

By subscribing you will always be update with the latest news from us.

© Copyright 2020 Dolby Vivisol. All Rights Reserved.

To find out more about The Vivisol Group and The SOL Group click on the links here: The VIVISOL Group The SOL Group The VIVISOL Group us | The SOL Group

Our website uses cookies

Find out more about how these are used in our privacy policy.