Planner FTC

    Reporting To: Customer Service Team Leader

    Contract Type: Fixed Term Contract 6 months - 37.5 hrs per week, Mon-Fri 10am-6pm

    Closing Date: Sunday, October 31, 2021

     

     

    Reports to: Customer Service Team Leader

    Department: Customer Service

    Location: Gatwick or Stirling

    JOB PURPOSE

    To be responsible for the day to day planning of field activity, making appointments with patients
    and working with the field and operations team to ensure planned activities are achieved.

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
    Please refer to the Person Specification.

    PRIMARY DUTIES & AREAS OF RESPONSIBILITY

    i) To schedule all installations, uplifts, breakdowns and deliveries in line with the contract
    requirements and objectives
    ii) To book all service calls in line with contract requirements, and objectives utilising
    support staff to ensure resources are fully booked
    iii) To ensure that all enquiries are completed according to departmental procedures and
    within set quality standards
    iv) To liaise closely with other departments by best means possible, giving accurate
    information at all times
    v) To work to organisational and departmental targets as specified
    vi) To work with the Senior Customer Service Coordinator on process improvements and
    projects
    vii) To provide support to other areas of the Customer Service department when required

    COMMUNICATION & WORKING RELATIONSHIPS

    Patients, their relatives and carers clinical and contractor department


    DEVELOPMENT

    i) It is expected that all Customer Service Planners will be multi-skilled across all aspects of the contact centre prior to applying for this role.
    ii) The post holder will be provided with the appropriate training, coaching and support in each role to ensure they understand the task at hand

     

    SPECIAL WORKING CONDITIONS
    The postholder will be required to travel to external meetings on occasion

     

    PERSON SPECIFICATION

    E or D indicates whether a selection criterion is ‘Essential’ to the job role or ‘Desirable’.
    As a minimum, a candidate must meet the essential criteria for the post to be recruited.

     

    Contact info

    Registered Office Address:

    Dolby Medical Home
    Respiratory Care Ltd
    North Suite, Lomond Court,
    Castle Business Park, Stirling,
    FK9 4TU

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    Registered in Scotland
    No. 063902

    Gatwick Office Address:

    Dolby Vivisol
    Southpoint, Old Brighton Road,
    Lowfield Heath,
    Gatwick, West Sussex,
    RH11 0PR

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    To find out more about The Vivisol Group and The SOL Group click on the links here: The VIVISOL Group The SOL Group The VIVISOL Group us | The SOL Group