Reporting To: Customer Service Team Leader
Contract Type: Permanent - 37.5 hrs per week, Mon-Fri 8am-4pm
Closing Date: Monday, August 30, 2021
Reports to: Customer Service Team Leader
Department: Customer Service
Location: Gatwick or Stirling
To be responsible for the day to day planning of field activity, making appointments with patients
and working with the field and operations team to ensure planned activities are achieved.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Please refer to the Person Specification.
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
i) To schedule all installations, uplifts, breakdowns and deliveries in line with the contract
requirements and objectives
ii) To book all service calls in line with contract requirements, and objectives utilising
support staff to ensure resources are fully booked
iii) To ensure that all enquiries are completed according to departmental procedures and
within set quality standards
iv) To liaise closely with other departments by best means possible, giving accurate
information at all times
v) To work to organisational and departmental targets as specified
vi) To work with the Senior Customer Service Coordinator on process improvements and
vii) To provide support to other areas of the Customer Service department when required
COMMUNICATION & WORKING RELATIONSHIPS
Patients, their relatives and carers clinical and contractor department
i) It is expected that all Customer Service Planners will be multi-skilled across all aspects of the contact centre prior to applying for this role.
ii) The post holder will be provided with the appropriate training, coaching and support in each role to ensure they understand the task at hand
SPECIAL WORKING CONDITIONS
The postholder will be required to travel to external meetings on occasion
E or D indicates whether a selection criterion is ‘Essential’ to the job role or ‘Desirable’.
As a minimum, a candidate must meet the essential criteria for the post to be recruited.
Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
Registered in Scotland
Southpoint, Old Brighton Road,
Gatwick, West Sussex,
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