Planner - Stirling, Scotland

Reporting To: Customer Service Team Leader

Contract Type: Permanent - Monday to Friday

Closing Date: Friday, August 7, 2020

JOB PURPOSE

To be responsible for the day to day planning of field activity, making appointments with patients and working with the field and operations team to ensure planned activities are achieved.

HOURS

Monday to Friday - 9am to 5pm

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

i) To schedule all installations, uplifts, breakdowns and deliveries in line with contract requirements and objectives

ii) To book all service calls in line with contract requirements, and objectives utilising support staff to ensure resources are fully booked

iii) To ensure that all enquiries are completed according to departmental procedures and within set quality standards

iv) To liaise closely with other departments by best means possible, giving accurate information at all times

v) To work to organisational and departmental targets as specified

vi) To work with the Senior Customer Service Coordinator on process improvements and projects

vii) To provide support to other areas of the Customer Service department when required

DEVELOPMENT

i) It is expected that all Customer Service Planners will be multi-skilled across all aspects of the contact centre prior to applying for this role

ii) The post holder will be provided with the appropriate training, coaching and support in each role to ensure they understand the task in hand.The post holder will be provided with the appropriate training, coaching and support in each role to ensure they understand the task in hand.

SPECIAL WORKING CONDITIONS

The post holder will be required to travel to external meetings on occasion

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

View on Map

Registered in Scotland
No. 063902

Gatwick Office Address:

Dolby Vivisol
Southpoint, Old Brighton Road,
Lowfield Heath,
Gatwick, West Sussex,
RH11 0PR

View on Map

Follow Us


Useful links

News sign-up

By subscribing you will always be update with the latest news from us.

© Copyright 2020 Dolby Vivisol. All Rights Reserved.

To find out more about The Vivisol Group and The SOL Group click on the links here: The VIVISOL Group The SOL Group The VIVISOL Group us | The SOL Group

Our website uses cookies

Find out more about how these are used in our privacy policy.