Senior Planning Coordinator

1. JOB DETAILS

Job Title: Senior Planning Coordinator

Reports to: Team Leader

Accountable for: N/A

Department: Customer service

Location: Gatwick

2. JOB PURPOSE

To be responsible for the day to day planning of field activity, making appointments with patients and working with the field and operations team to ensure planned activities are achieved in a safe and timely manner. Support for other team members and colleauges.

3. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Please refer to the Person Specification.

4. PRIMARY DUTIES & AREAS OF RESPONSIBILITY

i) To schedule all installations, uplifts, breakdowns and deliveries in line with contract requirements and objectives
ii) To book all service calls in line with contract requirements, and objectives utilising support staff to ensure resources are fully booked
iii) To ensure that all enquiries are completed according to departmental procedures and within set quality standards
iv) To liaise closely with other departments by best means possible, giving accurate information at all times
v) To work to organisational and departmental targets as specified
vi) To liaise closely with other departments by best means possible, giving accurate information at all times
vii) To work to team, organisational and departmental targets as specified
viii) To work across the department on process improvements and special projects
ix) To assist with communicating and monitoring productivity and quality targets
x) Assist in organising daily work schedules and priorities across the team
xi) To be responsible for designated team leader activities in their absence
xii) To provide support to other areas of the Customer Service department when required

5. COMMUNICATION & WORKING RELATIONSHIPS

Patients, their relatives and carers
Clinicians and other Health Care Professionals
Patient Support
Clinical and Contract department

6. DEVELOPMENT
i) It is expected that all Senior Coordinators will be multi-skilled across all aspects of the contact centre prior to applying for this role.
ii) The post holder will be provided with the appropriate training, coaching and support in each role to ensure they understand the task in hand.

7. SPECIAL WORKING CONDITIONS

The postholder will be required to travel to external meetings on occasion