Reporting To: Team Leader
Contract Type: Permanent - Hours TBC
Closing Date: Thursday, December 31, 2020
Job Title: Senior Prescription Services Coordinator
Reports to: Team Leader
Department: Customer service
To be responsible for an essential service to patients, relatives and healthcare professionals.
To process oxygen installations and changes of oxygen prescriptions and to interrogate data to ensure the business aligns with contractual requirements.
Support for other team members and colleagues.
Please refer to the Person Specification.
i) To respond in a timely manner to patient prescriptions including prescription confirmation/rejection and product availability
ii) To process prescription and liaise closely with prescribers and to respond to their needs
iii) To ensure accurate information is entered into the required system
iv) To work closely with internal stakeholders and keep them updated of any issues
v) To provide stock requirements as needed
vi) To manage the prescribers line and deal with any queries in a timely manner
vii) To work closely with the Clinical team as and when required
viii) To deal with all enquiries from prescribers in an empathetic and effective manner within company/contract agreed timescales
ix) To ensure that all enquiries are completed according to departmental procedures and within set quality standards
x) To liaise closely with other departments by best means possible, giving accurate information at all times
xi) To work to team, organisational and departmental targets as specified
xii) To work across the department on process improvements and special projects
xiii) To assist with communicating and monitoring productivity and quality targets
xiv) Assist in organising daily work schedules and priorities across the team
xv) To be responsible for designated team leader activities in their absence
xvi) To provide support to other areas of the Customer Service department when required
Patients, their relatives and carers
Clinicians and other Health Care Professionals
Clinical and Contract department
It is expected that all Senior Coordinators will be multi-skilled across all aspects of the contact centre prior to applying for this role.
The post holder will be provided with the appropriate training, coaching and support in each role to ensure they understand the task in hand.
The post holder will be required to travel to external meetings on occasion
Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
Registered in Scotland
Southpoint, Old Brighton Road,
Gatwick, West Sussex,
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