Scotland's energy price cap and concentrator rebates

    Thursday, March 24, 2022

    Patients in Scotland

    If you use an Oxygen Concentrator, we have recently written to you regarding the new price cap level that has been announced by Ofgem, the energy regulator; energy prices are set to rise from 1st April 2022. This means that if you are not on a fixed price tariff or if your tariff is due to end, you will see an increase in your energy costs. We know and understand that this may give you concerns about the cost of running your oxygen equipment at home. We want to explain what is happening and what Dolby Vivisol and NHS Scotland are doing to help with this. 

    The letter outlined several items including details on your use of an oxygen concentrator and your entitlement to an electricity rebate to offset the electricity costs of using the machine at your main address. 

    The rebate is from NHS Scotland and covers the cost of the electricity used whilst you are using the oxygen concentrator. 

    Dolby Vivisol administers the rebate process on behalf of NHS Scotland and will reimburse you to cover the cost of running your home oxygen equipment by calculating and processing the payments. 

    Payments are processed approximately once every three months, starting from the month after you had the concentrator installed. To help with accurate payments you can also provide us with regular concentrator meter readings. These can be completed online at www.dolbyvivisol.com/services/reorder-online 

    If you’re having difficulty paying for your energy there numerous organisations that can help:

    National Debtline - visit www.nationaldebtline.org or call 0808 808 4000

    Citizens Advice Scotland – visit www.cas.org.uk or call 0800 028 1456

    StepChange – visit https://www.stepchange.org or call 0800 138 1111

    We will continue to update this information as we know more. 

    Contact info

    Registered Office Address:

    Dolby Medical Home
    Respiratory Care Ltd
    North Suite, Lomond Court,
    Castle Business Park, Stirling,
    FK9 4TU

    View on Map

    Registered in Scotland
    No. 063902

    Telephone:

    Home oxygen enquiries: 0800 833 531

    Respiratory support: 0800 121 4012

    Gatwick Office Address:

    Dolby Vivisol
    Southpoint, Old Brighton Road,
    Lowfield Heath,
    Gatwick, West Sussex,
    RH11 0PR

    View on Map

    Telephone:

    Home oxygen enquiries:
    0800 917 9840

    Respiratory support: 0800 121 4012

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