We are delighted to welcome patients and clinicians from the North East region to

Dolby Vivisol

Patients

Do I need to do anything?

Dolby Vivisol is an experienced Home Oxygen provider and over the last weeks and months we have been working with BOC Healthcare to ensure the safe transfer of all your information. This transfer has now been completed and you will continue receiving your home oxygen therapy. There is no need to phone us to check that we have received your details.

In the coming weeks and months we will be contacting you to arrange swapping some of your BOC products, plan your servicing and cylinder replenishments.  However, should you still feel unsure please do not hesitate to contact us on 0800 917 9840.

Clinicians

HOOF Part A

From 12 midnight until 9:00am on the 19^th October, to prescribe a HOOF you will need to call our HOOF team on 0800 077 8020 to arrange a verbal urgent delivery.

From 9:00am on the 19^th October, please click here or the Part A HOOF tab above which will take you straight to the online form.

HOOF Part B

Please complete a HOOF using Vivimedical - the Dolby Vivisol portal for specialist prescribers of Oxygen.

If you have any questions, require access to the portal or training please contact the HOOF & Vivimedical Support Team on 0800 077 8020 or hoof.dv@nhs.net

USEFUL HELP & ADVICE

• What happens if my machine breaks down?

  Please contact Dolby Vivisol immediately on 0800 917 9840.

• Who do I phone for cylinder deliveries?

  Please contact our Patient Support Team on 0800 917 9840.

• What is going to happen to my homecare technician who delivers my oxygen?

  All field-based staff have been transferred over to Dolby Vivisol. The uniforms and vans may change, but it will be the same faces.

• I get a routine delivery on the same day every week, will this continue?

  BOC Healthcare have sent all your details regarding special requests to Dolby Vivisol, so this will continue.

• How will my electricity rebates be paid?

  Dolby Vivisol will now take over this service.

• I plan to be away and need to organise oxygen for my trip

  Please send all holiday requests to Dolby Vivisol and we will ensure that the information is passed to the oxygen provider where you plan to travel.

• Will this change mean I have to change my clinical team?

  No, there is no change to the NHS healthcare professionals who prescribe your oxygen, and see you regularly to assess you for home oxygen: this contract change only relates to the company that delivers your oxygen.