Concentrator Rebates in Scotland

For concentrator rebates in England please click here.

Electricity Rebate Unit rates

NHS Scotland reimbursement rate is dependant on the distributer area in which you live.

• Patients living in Scottish Power Energy Network distribution area will receive 29.56p per unit effective from the 1^st April 2024.
• Patients living in Scottish and Southern Energy distribution area will receive 26.20p per unit effective from the 1^st April 2024.

These rates are subject to change by the distributors. Vivisol will amend these as soon as they become aware of a rate change either from the distributor, or Ofgem.

General information on rebates

Did you know that if you use an Oxygen Concentrator in your home you are entitled to a financial rebate to offset the electricity costs of using the machine at your main address?

This rebate from NHS Scotland is to cover the additional cost of running your Oxygen Concentrator. It is a calculation based on the hours' usage of the machine over a set period of time. It is independent of any utility bill that you will receive and based on a meter reading that is integrated within the machine. This meter records the total time that the machine has been used in hours.

Vivisol administers the rebate process on behalf of NHS Scotland and will deal with all the administration including calculating and processing of any payment.

Electricity rebates

After the Vivisol Home Care Technician has installed your Concentrator, they will explain to you how it works and may also mention rebates.

You will also receive a letter from the team at Vivisol providing more information regarding the rebate process and requesting that you return a form with your details. This is so that any rebate due can be processed and paid directly into the correct bank account. It is very important to return this form promptly; any delay could result in payments not being approved or deadlines being missed.

How is a rebate calculated?

Each concentrator has a meter that records the hours the machine has been used.

We must regularly capture meter readings to ensure accurate payment. These are usually captured when Vivisol routinely services your equipment.

Rebates will be based on this meter reading which is carried out at the time of service or estimated between servicing intervals to record the number of hours of usage on the concentrator.

Your first concentrator service will take place approximately six months after installation and once every six months thereafter.

To receive a rebate, NHS Scotland stipulate that you must allow a full-service inspection to take place at least once every six months to ensure continued payment.

How often do I receive rebate payments?

The frequency of payment will be approximately once every three months, starting from the month after you had the concentrator installed. Vivisol process payments for NHS Scotland once a month.

Payments are made in the month following the rebate period and the payment is typically processed at the end of the month.

Provide a meter reading

To help with accurate payments you can also provide us with regular meter readings. If you would like to submit a meter reading, you can now do this online at https://www.vivisol.co.uk/services/reorder-online/

What if I have a question?

The team are always keen to help or answer any questions. They can be contacted between 9am and 5pm Monday to Friday either by emailing them at rebate.enquiries@vivisol.co.uk or by calling on 0800 011 3422 then option 2 for Rebate Enquiries.

Below is an example of an electricity rebate cycle. This may differ for various reasons such as region and service intervals.